With Winter 2020/21 fast approaching we want our customers to feel confident when booking their ski holidays with us, therefore we are continually working to supply you with important, up to date information.

Complimentary medical cover

To help you feel more confident when on your skiing holiday we are offering Covid-19 medical assistance cover for all stays with flights departing up until 31 December 2023. Some of the medical expenses covered are any associated with hospitalization, GP appointments and Covid-19 testing, as well as the cost of stay for a companion if you are hospitalized.

Free amendments

To allow you greater flexibility, customers making new bookings from now till 30 June 2021 are able to amend their booking free of charge and re-booking can be made up to 7 days before departure.

Low Deposit

Secure your long-awaited holiday with a low deposit of only USD100 per person.

Safe Together

In order to keep our guests safe we have made some necessary changes in our resorts. Some important changes are that our resorts will now be limited to 2/3 of maximum capacity and increased use of outdoor spaces to allow for safe distancing. There will also be more thorough and frequent cleaning of all areas, as well as hand sanitizer dispensers throughout the resort for both guests and staff.

Learn more the Covid-19 measure in place in our resorts

Helping you be prepared

We will be in touch if there are any forms or other requirements that need to be completed before your departure so that there are no delays or issues while you are travelling.

Keeping you informed

We are constantly checking the FCO travel advice so that we are able to inform you promptly about any changes in the requirements of your holiday destination. If the destination you are travelling to is removed from the FCO exemption list we will be in touch to discuss your options with you; these include amending your holiday for free or continuing with your holiday as planned.

The main differences to your Winter 20/21 ski holiday

  • Masks must be worn in indoor public spaces, at the start/end of ski lessons (when participants gather) and on ski lifts; however, they are not mandatory when on the slopes.
  • Personal lockers and equipment rental will be allocated for the whole week. These will be meticulously disinfected at the end of each stay.
  • Our “Easy Arrival” service allows you to prepare for your arrival to our Resorts: from Kids Club sign-up to ski equipment rentals, everything will be ready in advance!
  • Our restaurants will have extended opening hours and there will greater spacing between tables to allow for physical distancing. More individually plated meals will also be on offer.
  • All saunas, hammams and Jacuzzis are closed.
  • One GO Show and one Mini Club Show is planned per week.
  • Hand sanitizer will be available throughout the resort

For more detail about the changes in our resorts and how we are keeping our guests safe, visit our Covid FAQs page.

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